FAQ
MINIMUM OF 5 DAYS NOTICE FOR ALL ORDERS
WE RESPOND WITHIN
48-72 HOURS
SECURE PAYMENTS
EASY & SAFE
THANK YOU FOR SUPPORTING A SMALL BUSINESS!
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
All orders require a minimum of 5 days notice.
This allows us time to bake everything fresh just for you!
HOW LONG DOES IT TAKE TO RECEIVE A RESPONSE?
We respond to all order inquiries within 48-72 hours.
CAN I CHANGE OR CANCEL MY ORDER?
Once full payment or a deposit is received, changes are not guaranteed. Approved changes are at the sole discretion of The Singing Whisk and may incur additional charges.
WHEN IS PAYMENT DUE?
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Orders of $50 and under require full non-refundable payment.
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Orders of $55 or more require a non-refundable
50% deposit, with the remaining balance due 2 days before pickup or delivery. -
Full payment or the required deposit is due with 24 hours of receipt of receiving the invoice. Orders and dates are not confirmed until payment is received.
WHAT IS YOUR REFUND POLICY?
Due to the perishable nature of our products, all sales are final.
WHERE DO YOU OFFER PICKUP?
Pickup is available in:
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Moreno Valley (92551)
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Los Angeles (90008)
Pickup details will be provided once your order is confirmed.
WHAT IS YOUR PICKUP POLICY?
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Please arrive within your scheduled pickup window.
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A 10-minute grace period is allowed.
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A $10 late fee will apply after the grace period.
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Orders not picked up within 30 mins of the scheduled pickup time may be canceled without refund.
DO YOU OFFER SHIPPING?
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Shipping is not available for cakes at this time. Please continue to be on the lookout for updates!
HOW DOES DELIVERY WORK?
Delivery is available for an additional fee, with delivery charges ranging from $10–$45, depending on your location.
If you choose delivery, your delivery address is required when submitting your order request.
Delivery fees will be calculated based on the address provided and included in your invoice before your order is confirmed.
DO YOU ACCOMMODATE ALLERGIES?
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Products are prepared in a home kitchen that may process common allergens, including milk, eggs, wheat, soy, peanuts, and tree nuts.
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While every reasonable effort is made to prevent cross-contact, The Singing Whisk cannot guarantee an allergen-free environment.
WHAT IS YOUR DELIVERY /
PICKUP WINDOW?
Pickup and delivery are available during your scheduled time window. A 10-minute grace period is allowed. After that, a late fee may apply.
WHAT IF MY ORDER IS DAMAGED OR INCORRECT?
If there is an issue with your order, please notify us immediately, but no later than 24 hours of pickup or delivery at
Please include your order number and clear photos for review.
WHAT ITEMS ARE NON-REFUNDABLE?
All cakes are made to order and are non-refundable.
We are unable to offer refunds for:
• Change of mind
• Flavor preference
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Orders not picked up on time
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Improper storage after pickup
DO YOU HAVE A MERCHANDISE POLICY?
Yes! Please review our Merchandise Policy for details on all merch purchases, including returns, exchanges, and shipping. thesingingwhisk.com/merchandise-policy